Shipping & Returns
I ship only within the European Union right now. Your pieces are produced on demand and then shipped from my partners’ EU and international facilities to you, no pre‑made stock sitting in a warehouse.
Where do you ship?
I currently ship to EU countries only. If you’re outside the EU, you won’t be able to place an order yet, this is intentional so I can keep shipping and support focused and clean.
How long will my order take to arrive?
Each order has two phases: production and then shipping. My partners typically need around 3–7 business days to make your items before they leave the facility, depending on the product.
Once shipped, delivery to EU addresses generally takes about 6–8 business days from Printful’s EU centers and 10–21 business days from Tapstitch’s European routes, depending on the service and your country. These are estimates, not guarantees
Do you offer express shipping?
Express options may be available at checkout for some products and destinations. Even with express, production time still applies, the carrier cannot skip the time it takes to make the item
Will I pay customs or import fees?
For EU orders shipped from EU facilities, customs charges are unlikely. If an item ships from outside the EU to your country, local taxes or fees may apply. Any such charges are the customer’s responsibility under local law.
Production & Fulfillment
Every piece is made on demand by my production partners. That means your order is created specifically for you once you place it, instead of coming off a shelf.
Who makes my order?
Your order is printed, sewn, and packed by my partners. They specialize in apparel production and ship directly to you from their fulfillment
Why print‑on‑demand?
I use print‑on‑demand because it lets me focus on design and standards while minimizing waste. Pieces are produced when you order them, not in huge unused batches.
Do you ever split orders into multiple packages?
Yes. If your items are produced in different facilities, you may receive multiple packages with different tracking numbers and timelines
Orders & Changes
Once you place an order, production starts quickly. I’ll help where I can, but there is a point where the order is locked in.
Can I change my shipping address after ordering?
If your order hasn’t entered production or shipping yet, I may be able to update the address, contact me as soon as possible after placing your order. My partners can update addresses before dispatch, but not after a parcel has shipped
Can I cancel my order?
Because everything is made on demand, I can only cancel orders that haven’t started production yet. Once production begins, the order cannot be cancelled or refunded simply because you changed your mind.
What happens if my package is returned to sender?
If a parcel is returned due to an incorrect address, failure to collect, or refusal at delivery, it will go back to the fulfillment center. In most cases, reshipping requires additional shipping costs and may need a new order if the item cannot be re‑sent. Unclaimed returns at certain facilities may be donated after a set period.
Returns & Exchanges
Because everything is produced specifically for you, I treat returns carefully. Manufacturing issues are handled very differently from “I picked the wrong size.
Do you accept returns for wrong size or change of mind?
I do not accept returns or refunds for items ordered in the wrong size or for change of mind. Print‑on‑demand partners typically don’t cover these cases, and your piece is made specifically for you
What if my item arrives damaged or with a manufacturing issue?
If your order arrives damaged, misprinted, or clearly incorrect, contact me as soon as you notice it. I will ask for clear photos and a description of the issue and then file a claim with the relevant production
My partners usually requires issues to be reported within 30 days of delivery, and asks for photos within 7 days for damage claims. I follow these timelines so I can get you a replacement where their policy covers it
How are refunds handled when there is a confirmed defect?
If there is a verified production error or damage, I will either arrange a replacement or, in clear cases, a refund, in line with my partners’ policies. My goal is simple: if the item arrives in a state that doesn’t match the standard, I fix it.
Sizing & Products
To avoid disappointment, I’d rather you take a minute to check sizing and fit before you order. Wrong‑size orders are where most avoidable issues
How do I choose the right size?
Each product page includes a detailed size chart. Measure yourself and compare your measurements to the chart rather than guessing. If you’re between sizes, I recommend choosing the fit that aligns with how you like to train and move
Are the colors exactly like the photos?
Colors are represented as accurately as possible, but screens differ. Minor variations between on‑screen color and the physical piece are normal. I use neutral, grounded tones intentionally to reduce surprises.
Are all items produced the same way?
Different categories (leggings, bras, tanks, hats) may be produced in different facilities and with different techniques, but all are handled by fashion‑focused print‑on‑demand manufacturers with apparel experience.
Payments & Security
I keep payments straightforward and secure. You pay at checkout; there are no hidden subscriptions behind your order
What payment methods do you accept?
Available payment methods depend on your country and the platform (card, local wallets, etc.). All payments are processed through secure providers; I never see your full card details.
When is my card charged?
Your payment is captured at checkout. Production begins after the order is paid, there is no “pay later” option because every piece is made specifically for you.
Is my personal data safe?
Your data is handled according to EU privacy and data‑protection standards. I only use what I need to fulfill your order and communicate with you about it.
EU Market & Taxes
Because I focus on the EU, I work within European standards for shipping, taxes, and consumer protection.
Do prices include VAT?
Product prices displayed on the store are set for EU customers. VAT handling depends on your country and the ecommerce platform settings. At checkout, you’ll see the final amount including any applicable taxes before you confirm your order.
Will I pay customs fees?
For orders shipped from EU facilities to EU addresses, customs fees are generally not applied. If an item ships from outside the EU, local rules may require extra charges, and those are the customer’s responsibility.
Do you plan to ship outside the EU?
Right now, I keep the brand focused on the EU so shipping, returns, and support stay controlled. If that changes, I’ll update this page and the store so it’s clear.
Contact & Support
If something falls outside these answers, I would rather you contact me than guess. Clean communication solves most problems faster than policies alone.printful+1
How do I contact you about an issue?
Use the contact form or support email listed on the site with your order number, clear photos (for product issues), and a short description of what’s wrong. I’ll review it and respond as quickly as I can.
What information should I include?
Always include:
- Your order number
- The email you used at checkout
- Photos of the item or packaging if there’s damage or an error
- A brief, clear description of the issue
This gives me enough to contact Printful or Tapstitch and move the claim forward without extra back‑and‑forth

